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Customer Service NVQ 3

Study Level

NVQ Level 3

Entry Requirements

Candidate working in a suitable customer service environment

Course Content

8 units in total

Mandatory Units
• Understand customer service to improve service delivery
• Know the rules to follow when developing customer service

Select at least 1 from:
• Make customer service personal
• Go the extra mile in customer service
• Deal with customers in writing or using ICT
• Use customer service as a competitive tool
• Organise the promotion of services or products to customers

Select at least 1 from:
• Deliver customer service on your customer’s premises
• Recognise diversity when delivering customer service
• Deliver customer service using service partnerships
• Organise the delivery of reliable customer service
• Improve the customer relationship

Select at least 1 from:
• Monitor and solve customer service problems
• Apply risk assessment to customer service
• Process customer service complaints

Select at least 1 from:
• Work with others to improve customer service
• Promote continuous improvement in customer service
• Develop your own and others’ customer service skills
• Lead a team to improve customer service
• Gather, analyse and interpret customer feedback

Why Tynemet

.Here at Tyne Metropolitan College our mission is to instill and nurture a passion for learning in our college community and to grow in all we do.
We will be open to all. We will engage with, and be responsible to the needs of individual learners, employers and the local community. Learners will be at the heart of everything we do and your success will be our priority.

Interesting Facts

This NVQ affords candidates national recognition for their current work roles and experience to date.

Further Information

mandy.greener@tynemet.ac.uk
Mob 07578009426
Tel 01912295175

Pat Blyth 0191 2295172

Start dates throughout the year, bespoke to the employer

Course Code

1L0584

Apply for a course online

“In view of the fact that it is some 35 years or more since I engaged in any form of study and I currently enjoy academic success which surpasses all of my expectations, I believe I can credit some of that achievement to the encouragement and support of my tutors. ”

Lesley Purvis, Foundation Degree in Counselling Practice